Unless agreed otherwise, all deliveries will be made to the kerbside or the bottom of the driveway. Alternative methods of delivery are available upon request, but these usually incur an extra charge.
Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1 tonne in weight. Please advise Chapterstone of any constraints which may restrict access to your address for our delivery vehicles.
Chapterstone will NOT take back any products, so make sure you have the correct measurements when you placing your order.
Delivery will normally be made within three working days from dispatch, and Chapterstone’s courier will contact you to arrange a suitable day for delivery. We may be able to give an estimated time of delivery but this may not be possible for every order.
- Working days are classified as Monday to Friday and exclude bank holidays.
- Delivery times apply to items in stock.
- If any items are out of stock we will contact you and either organise a refund, or give you an estimated time of availability.
What happens if I have some breakages?
Please contact us to report any breakages, damages etc as soon as possible. If you are able to see any obvious damages on delivery, we ask you to sign for it as damaged. Due to the nature of the product, breakages can occur, and without a POD marked damaged it may be impossible, and beyond our control to arrange for any replacements to be sent free of charge. We will make it a priority to replace any damaged goods, and by following the above steps this whole process can be made quicker and easier.
Please allow for a maximum of 5% in breakages when ordering Natural stone products.
It is always advisable NOT to book your builders or hire equiptment for the same day as you want the delivery. Although we always try to ensure the delivery is made on the arranged day, there is always the chance that unforseen circumstances, matters beyond our control, may result in this not being possible.
You may aslo want to ensure you have any building materials you need on site, before your paving arrives.